Privacy Policy

1. Who we are

Ghost Retrofits is the data controller for any personal information you share with us. You can contact us at info@ghostretrofits.co.uk or on 0777 111 80 45. Our registered address is Concorde Way, Stockton-on-Tees, TS18 3RB.

2. What data we collect

• Contact details — name, phone number, email and postcode when you WhatsApp, text, call or email us.
• Vehicle details — make, model, year, registration and VIN, where relevant to quoting and installing.
• Booking and payment records — appointment dates, deposit and balance payments, invoices and warranty paperwork.
• Technical data — IP address, browser type, device information and pages visited (via standard server logs and analytics).

3. How we use your data

• Provide quotes, book appointments and carry out installations.
• Issue invoices, fitting certificates and insurance paperwork.
• Respond to enquiries and provide after-sales support and warranty.
• Maintain our records and meet legal, tax and accounting obligations.
• Improve our website and understand how customers find and use it.

4. Legal basis for processing

We rely on (a) contract — to quote, book and deliver your installation; (b) legitimate interests — to run our business, respond to enquiries and keep records of work carried out; and (c) legal obligation — for tax, accounting and insurance compliance.

5. Sharing your data

We never sell your data. We only share it where necessary with:

• Product manufacturers (Autowatch, Scorpion, Meta Trak, Thinkware, BlackVue) for registration, activation and warranty.
• Tracker monitoring centres (Global Telemetrics, Meta Trak ADR, ScorpionTrack) when you opt in to a monitored subscription.
• Payment processors and our accountants for invoicing and bookkeeping.
• Government or regulatory bodies when legally required.

6. How long we keep your data

We keep enquiry messages for up to 24 months. Booking, invoice and warranty records are kept for a minimum of 6 years to meet HMRC and consumer-rights requirements. Marketing data is removed within 30 days of any opt-out request.

7. Cookies and analytics

Our website uses essential cookies to function and may use privacy-friendly analytics to understand traffic patterns. You can block or delete cookies in your browser settings at any time. We do not use third-party advertising cookies.

8. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, to data portability and to withdraw consent at any time. Email info@ghostretrofits.co.uk to exercise any of these rights.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We protect your data with reasonable technical and organisational measures including encrypted email, access-controlled storage and regular backups. No system is 100% secure, so please share only the information needed to complete your booking.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL with an updated revision date at the top.